Most frequent questions and answers

Fresh Fooda is an online e-commerce platform to deliver wide range of frozen food products to your doorstep. Fresh Fooda facilitates to place frozen food products orders through the Website/ calls/ Messaging.

It’s so easy! Using Fresh Fooda online portal, add your favorite items to the cart, choose a delivery location, and place your order. We also take orders on calls/ Whatsapp. What are you waiting for? Start placing your orders now!

We can help you with this! You can chat/email via our website, or you can call/ WhatsApp, and let us know what you like to add or amend. We will then update the cart and get the items for you.

It’s too simple! Click on ‘add to cart” of the item that you wish to buy. Click on +/- sign to toggle quantities (you can also click the item to see a more detailed item description). complete your order by click on ‘Cart’ and proceed to ‘Checkout’

No! There is no minimum order amount. However, we cheer for you to shop more to save more!

It’s super simple! The price you see on the Fresh Fooda is the price you pay. We purchase quality products from the approved distributors only. The products are freshly made in a neat and tidy environment.

No! You can order as much as you want!

Sure, you can! You can order via going to our website via your laptops, desktop or android and iPhone mobiles.

Fresh Fooda offers free delivery for orders over PKR 2000, however, if you place an order that is valued at below PKR 2000 then we will add a delivery charge of PKR 200.

Absolutely! We love that our members are so giving. You can send Fresh Fooda Products to anyone as long as they’re in the coverage area.

We currently deliver across the Lahore city. We will be soon expanding to other cities.

Yes! We will deliver the frozen food products with the same care that you would. Special attention is paid to items that need to be kept cold or warm. Fresh Fooda will get them to you quickly and safely!

Our Support representative will contact you to see if you would like a substitute item!

We deliver 7 days a week with the exception of certain holidays.

You can place your orders anytime at your convenience. We support next day delivery that can be scheduled as per your convenience. To request custom delivery schedule, add a note in ‘Additional Information’ section on checkout page.

You can maintain more than one delivery addresses in your Fresh Fooda account profile. Once you click checkout button, you get an option to choose your new address or choose from existing addresses from your profile.

Quality check is our priority. However, we’re sorry to hear if you find issues with your order. Please contact our support team immediately with the following information: 1. Order number 2. Damaged item description 3. Photographic evidence.

You can contact our support team for any queries related to cancellation or change.

We accept cash on Deliveries (COD) and Jazz cash at the moment.

If you have forgotten your password, you can reset your password using the Fresh Fooda portal.

Yes! Login your Fresh Fooda online portal, select my ‘Account Information’ from the menu and edit email ID.

Please schedule a delivery during a time window in which you can receive delivery. We will also call your mobile phone to ask for options on how to complete the delivery. Your order may contain perishable items that could be damaged, so please make sure someone is available to receive the order.