Frequently Asked Questions
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Ordering
What areas do you deliver to?
We deliver to Naperville (60540–60567), Aurora (60502–60506), Lisle (60532), Bolingbrook (60439, 60440, 60490), and Warrenville (60555). Enter your ZIP at checkout to confirm availability.
What are your delivery hours?
Monday–Friday: 7 AM – 7 PM Saturday: 8 AM – 5 PM Sunday: 9 AM – 3 PM
Is there a minimum order?
There is no minimum order. Delivery is free for orders $30 and above. Orders under $30 have a $4.99 delivery fee.
Can I order for someone else?
Yes! Simply enter the recipient's address at checkout. Make sure the address is within our delivery zone.
Food & Menu
Are the meals freshly prepared?
Absolutely. Every meal is prepared fresh on the day of delivery in our Naperville kitchen. We do not use frozen food.
Do you cater to dietary restrictions?
We have vegetarian, gluten-aware, and low-carb options. Filter by tag on our menu page. If you have severe allergies, please contact us before ordering.
How should I reheat my meals?
Most meals can be reheated in 2–3 minutes in a microwave (remove the lid first). Some items are ready to eat at room temperature. Instructions are printed on each container.
How long do meals stay fresh?
Meals are best consumed the day of delivery. Refrigerated, they stay fresh for up to 3 days. We do not recommend freezing prepared meals.
Subscriptions & Plans
What are meal plans?
Meal plans are weekly subscriptions where we deliver a set number of meals at a discounted rate. We offer 5, 10, and 15 meal options per week.
Can I pause or cancel my subscription?
Yes. You can pause or cancel your subscription at any time from your dashboard under "Subscriptions". Changes take effect from the next billing cycle.
When am I charged for my subscription?
Subscriptions are charged weekly, 2 days before your delivery day. You'll receive an email receipt after each charge.
Payments & Refunds
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover) via Stripe. We do not accept cash on delivery.
What if I have a problem with my order?
Call us at (773) 814-8288 or email info@freshfooda.com within 24 hours of delivery. We'll make it right.
Do you offer refunds?
If your order is unsatisfactory, we offer a refund or replacement. Refunds are processed within 5–7 business days to your original payment method.
How do promo codes work?
Enter your promo code in the cart before checkout. Codes are case-insensitive and can have expiry dates or usage limits. Try WELCOME10 for 10% off your first order!